Shipping & Returns 

Shipping methods
duuuje.com delivers parcels all over the world via USPS, DHL Express, FedEx or UPS. All orders are processed within 2-3 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. duuuje.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Duuuje. All shipments are accompanied with an official invoice with the exact declared value of each item in dollars. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods. Orders:Duuuje Operating srl has created and published the website duuuje.com with the mission to offer a service exclusively for its own Clients. The products on sale on the website duuuje.com are destined to the Final Customer. By “Final Customer” duuuje.com intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at duuuje.com. Therefore, duuujee.com requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with duuuje.com nor use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, duuuje.com reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. duuuje.com reserves the right to decline to process an order and/or offer services to anyone at any time. duuuje.com reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. duuuje.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from duuuje.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on duuuje.com, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us. Available Items:Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

Shipping cost
Please note that in case that, for any reason, customer refuses the delivery of the parcel,shipping costs and import duty fees related to the automatic return of the parcel to the senderwill be charged to the customer. This amount will be deducted from the total amount of theorder to be refunded.duuuje.com offers DDP (Delivery Duties Paid) shipping to a few selected countries. Thismeans taxes, custom fees and import fees for European Union Countries, New Europe, Canada, the United States are included.Depending on the shipping service selected, orders placed on duuuje.com can be delivered any day of the week. Shipping costs may vary depending on the service selected, the shipping address and where the products are shipped from. Express and standard shipping are available in the countries and by the methods indicated below. All shipping options available for your order and destination will be shown at checkout. SHIPMENT TRACKINGWhen the order will be tendered to the courier, customers receive an email from the courier providing the tracking number (AWB) related to the order. To monitor the status of your order, customers may visit the courier website and insert the AWB number in the “track your shipment” area”.
Delivery time
duuuje.com processes orders in USA, Canada, European Union, New Europe from Monday to Friday. duuuje.com processes orders within 48-72 hours of the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. duuuje.com ships all over the world via DHL Express. duuuje.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to duuuje.com's control. Once shipped, arrival time of packages may vary from country to country. Delivery for shipments addressed to:Canada: approximately 2-3 working days.European Union: approximately 2-3 working days.USA: approximately 4-5 working days.

Refund
In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.

Returns
For any reason, customers can return the order, entirely or partially. duuuje.com refunds within 14 days from the receipt of the merchandise (excludes certain beauty products containing hazardous or flammable materials, like fragrances and aerosols).
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
duuuje.com reserves the right to refuse returns that have not been properly packed or packed with different materials than the original ones.